FAQ
What makes Kitsune Express unique?
Kitsune Express isn't just an importer; it's a personal, trusted bridge. By combining direct Japanese sourcing in Japan with localized care in the Philippines, it turns cross-border shopping into an effortless, transparent experience.
Where is Kitsune Express based?
Kitsune Express operates on a dual-presence model based in two key locations:
- Sourcing & Procurement Hub (Japan)
- Operations & Distribution Hub (Philippines)
Are all your products 100% authentic?
Yes, absolutely. We guarantee 100% authenticity on every item. Unlike resellers who buy from third-party distributors, our procurement unit is physically located in Japan, sourcing products directly from official Japanese stores, retailers, and authorized suppliers.
What kind of products do you offer?
We specialize in curated Japanese lifestyle goods, including trending J-Beauty/skincare products, authentic snacks, stationery, anime/hobby merchandise, shoe ware and unique everyday gadgets straight from Japan.
Can I request specific items from Japan that are not listed on your store?
How do I track my order?
Once your item is procured in Japan and dispatched, you will receive a tracking update. We keep you informed at key milestones: Procured in Japan ➔ International Transit ➔ Sorting in CDO ➔ Out for Delivery.
Are there any hidden fees or customs charges upon delivery?
None at all. We use an all-inclusive Landed Pricing model. The total price you see at checkout covers the item cost, international freight, customs duties, and local handling. You won't pay a single cent extra when your package arrives at your doorstep.
What payment methods do you accept?
To make shopping convenient for Filipino customers, as of now we accept local bank transfers to PNB.
Shipping
We are delighted to offer nationwide shipping within the Philippines for all your Kitsune Express purchases. Simply place your order, fill up your details, and wait for confirmation sent via email before completing your order payment to begin processing.
SHIPPING OPTIONS & FEES
Choose between our standard Delivery by Batch, which offers Free Delivery with drop-offs starting on every 25th of the month, or Express Delivery, which features drop-off delivery within the weekends for an additional fee. Both options carry an estimated arrival time of 3-5 weeks once your delivery is set.
ORDER TRACKING
Keep yourself informed about your order's journey from Japan to your doorstep. Once your order is processed and set for delivery, you will receive an email confirmation containing the necessary tracking details.
Returns
Thank you for shopping with Kitsune Express. Because all items are direct-import goods sourced straight from Japan specifically for your order, we strictly enforce our return and refund guidelines below.
FINAL SALE POLICY
All purchases made through Kitsune Express are considered final sale. We do not accept returns, exchanges, or cancellations once an order payment is confirmed and procurement has begun, except in cases where an item arrives damaged or defective.
DAMAGED OR DEFECTIVE ITEMS
We take great care in packaging your orders safely from Japan to your doorstep. However, if your item arrives damaged, defective, or incorrect, please notify us within 48 hours of receipt. To qualify for a store credit, please email us with your order details along with an unboxing video showing the sealed package being opened and clearly displaying the damage.
